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Case studies

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Auditing the customer experience for BT Self Managed Super Funds

Due to the newness and complexity of Self Managed Super Funds (SMSF), BT wanted to gain strategic insight into customers' experience and position their online product offering to attract, inform and assist customers across all phases of the SMSF purchase journey. Read more

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Finding the perfect spot for NYE fireworks

The City of Sydney Council engaged Praxis to evaluate the user experience of the SydNYE website. The objective was to deliver evidence-based design recommendations for a best-in-class experience to meet business objectives and user needs relating to inclusivity, accessibility and dispersion of crowds at vantage points across the harbour. Read more

Service Design for Manly Warringah Sea Eagles Chairmans Club

Hewlett Packard Enterprise approached Praxis to re-imagine the end to end experience for guests and hosts. The objective was design a seamless and integrated service across physical, digital and human touch points to be scaled for further products and clients. Read more

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Next generation travel agent's booking tool

Helloworld, one of Australia’s leading integrated travel service providers, approached Praxis with the idea for Nexus.The key objective was to improve efficiency for agents by automating routine operations, providing accelerators and collecting customer data to deliver value add experiences for customers. Read more

A straightforward ecosystem for NSW Health data

SAPHaRI is NSW Health’s secure data analytics platform, improving public health by enabling data-driven insights. After providing a service evaluation of SAPHaRI, NSW Health re-engaged Praxis to design a single point of access for SAPHaRI to allow users to connect with each other to build a community of practice. The major objectives were to clarify SAPHaRI’s service offering and reduce the burden on support staff. Read more

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