/transformation by design.

Empowering the transformation of organisations and communities through human centred design.

We create positive impact through the use of design and technology. Our work helps people in health, finance, the public sector and social enterprises.

What we do.

Create new products & services

We design and deliver new products and services that aim to make a positive impact
on organisations and communities.

Design better customer 
experiences

We create seamless customer experiences using human-centred design.

Build capacity

We work with leaders and their teams to build organisations that are more resilient, innovative and agile.

Our approach.

Discover

Transformation success is dependent on discovering what will deliver internal and external user value.

Define

Successful definition design is predicated on understanding what delivers customer and business value.

Design

Solution design that drives outcomes is determined by rigorous discovery and definition of human usage patterns.

Deliver

Transformation delivery that works requires deep understanding of the business and solution value chain.

Capability.

Discover

Research advisory

CX/UX research
Internal user needs & interviews


External user needs & interviews

Define

Strategy definition

Digital transformation
Product / service strategy

Testing
Prototypes

Design

Service blueprint

Product design
UI design
Culture
Implementation strategy

Deliver

Digital transformation

API integrations
AI & ML applications
Cloud services

Mobile & web applications

What our clients say.

"In a short space of time they developed an in-depth understanding of a complex program and developed practical solutions.They were easy to work with, transparent in all processes, solution- focused and demonstrated exceptional attention to detail."

- NSW Health

“The expectation was a world-class service at an exclusive event, and it was delivered.”

- Hewlett Packard

“This is a dream come true - Nexus has everything I need in one place to make my job easier and provide a better service to my customers.”

- Helloworld Travel

Come and say hello :-)

Sydney

7 Hudson St, Redfern NSW 2016

Canberra

Level 9, Nishi Building, 2 Phillip Law St, NewActon, Canberra ACT 2601

San Francisco

2 Embarcadero Center, 8th Floor San Francisco CA 94111