/transformation by design.

Empowering the transformation of organisations and communities through human centred design.

We create positive impact through the use of design and technology. Our work helps people in health, finance, the public sector and social enterprises.

Our Work.

Finding the perfect spot for the event of the year, Sydney’s NYE fireworks

Consolidating a travel agent’s work through Helloworld Nexus

A straightforward ecosystem for NSW Health data

See More Work

What we do.

Create new products & services

We design and deliver new products and services that aim to make a positive impact on organisations and communities.

Design better customer  experiences

We create seamless customer experiences using human-centred design.

Build capacity

We work with leaders and their teams to build organisations that are more resilient, innovative and agile.

Our approach.

Discover

Transformation success is dependent on discovering what will deliver internal and external user value.

Define

Successful definition design is predicated on understanding what delivers customer and business value.

Design

Solution design that drives outcomes is determined by rigorous discovery and definition of human usage patterns.

Deliver

Transformation delivery that works requires deep understanding of the business and solution value chain.

Capability.

Discover

Research advisory

 CX/UX research

Internal user needs & interviews 

 External user needs & interviews

Define

Strategy definition 

Digital transformation

Product / service strategy 

Testing

Prototypes

Design

Service blueprint 

Product design

UI design

Culture

Implementation strategy

Deliver

Digital transformation 

API integrations

AI & ML applications

Cloud services 

Mobile & web applications

What our clients say.

"In a short space of time they developed an in-depth understanding of a complex program and developed practical solutions.They were easy to work with, transparent in all processes, solution- focused and demonstrated exceptional attention to detail."

- NSW Health

“The expectation was a world-class service at an exclusive event, and it was delivered.”

- Hewlett Packard

“This is a dream come true - Nexus has everything I need in one place to make my job easier and provide a better service to my customers.”

- Helloworld Travel